Help centreSelf-serve first
Find it, then ask.
Docs, status, and request traces cover most issues. Humans escalate by plan and workspace health.
Docs
Full index
Guides, API, and recipes
Status
Live uptime
Incidents and components
Diagnose
Integration doctor
Key, model, and route checks
Find in docs
SearchLook up a request
TracePaste a gateway request_id from an error body or CSV export. You'll land on the usage trace (sign-in required).
Enter an id to continue
Support expectations
By plan| Plan | Channel | Target | Notes |
|---|---|---|---|
| Free | Discord + best-effort tickets | Best effort | Community answers first. Include a request id when opening a ticket. |
| Pro | 1 business day | Weekdays. At-risk or high-spend workspaces are prioritized. | |
| Team | Priority email | Same business day | Shared workspace context and diagnostics attached automatically when signed in. |
| Enterprise | Contracted support | Per MSA | Named contacts and uptime commitments live in your agreement. |
Free-tier community: Discord · Community hub · Roadmap. High-spend or degraded workspaces may be boosted regardless of plan.